Atlantic Tractor Receives SATISFYD Top Dealer Award for Fifth Consecutive Year

Atlantic Tractor, LLC announced that it has been named a SATISFYD 2022 Top Dealer in Customer Engagement. This prestigious annual award recognizes dealers that exceed industry Net Promotor Score (NPS) benchmarks as determined through SATISFYD’s Voice of the Customer platform.

“We are very proud to see our team recognized for their commitment to providing all customers with an exceptional customer service experience,” CEO of Atlantic Tractor, LLC, Mel Goldsmith stated. “Achieving SATISFYD’s Top Dealer award for five consecutive years is a true testament to the partnership that our team of employees have developed and nurtured with our customers over the years.”

SATISFYD’s Voice of the Customer platform provides a structured way for dealers to survey customers, collect and analyze the data received and identify specific actions that will improve customers’ experiences. Insights provided through the program help dealers drive innovation and ultimately increase revenues through improved customer satisfaction. To be named a SATISFYD Top Dealer, a company must have over 50% of its locations actively participating in the program and return results that exceed industry standards.

“We are pleased to honor our 2022 Top Dealers for their ongoing efforts to connect with their customers in order to optimize their business,” said Ryan Condon, founder and CEO of SATISFYD. “Establishing a customer engagement program is just the first step. Dealers that achieve industry-leading NPS scores are the ones who take an active approach and make changes to their internal practices to make sure that they are exceeding their customers’ expectations.” 

About Atlantic Tractor

Atlantic Tractor is a 15 store John Deere dealership that serves the Mid-Atlantic region of the United States with equipment sales, parts and service, supporting farmers as well as residential customers, landscapers, nurseries, contractors and large property owners.

About SATISFYD

SATISFYD is an expert in customer and employee experience processes in the heavy equipment industry. Over one thousand equipment dealers use SATISFYD’s solutions to help recognize, respond to and resolve issues identified by their customers and employees, thus enabling them to improve customer satisfaction, retention and overall revenue.